The Great Resignation of 2021 demonstrated that employees want more from employers. They genuinely want a better work/life balance. They want flexibility. They want to work from home when it suits them. They want more than what employers are offering.
However, true flexibility for both employers and employees is about more than just working from home. In this book, we explore how the customer service industry can deliver greater flexibility through the strategic use of GigCX.
Don't Fear the Gig Worker will help you learn:
“It’s important for BPOs to invest in Gig capability and bring it up to a level where they can start offering it to their clients.”
Vinay Gupta, Senior Expert McKinsey & Company
“Done right, in the correct settings, the on-demand CX model has the potential to positively impact future customer service strategies.”
Stephen Loynd, Principal Analyst TrendzOwl
“Gig CX is all about meeting the needs of the customers. It’s not just for in-house teams or BPOs to build this flexibility. There could be multiple ways of achieving the right solution.”
Mahesh Raghuram, Director of Customer Service NewAge Products