Our blueprint provides you with insight and critical instructions on how to improve CX in evolving work culture by exploring the potential of on-demand expertise.
“It’s important for BPOs to invest in Gig capability and bring it up to a level where they can offer start offering it to their clients.”
Vinay Gupta, Senior Expert McKinsey & Company
“Done right, in the correct settings, the on-demand CX model has the potential to positively impact future customer service strategies.”
Stephen Loynd, Principal Analyst TrendzOwl & Company
“Gig CX is all about meeting the needs of the customers. It’s not just for in-house teams or BPOs to build this flexibility. There could be multiple ways of achieving the right solution.”
Mahesh Raghuram, Director of Customer Service NewAge Products